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First check that your inverter is on. If so, it might be an issue with your internet signal, a loose data cable or a reset password. To resolve this, try addressing the following:

• If your inverter or monitoring device is connected to the internet via wi-fi, try reconfiguring your wi-fi connection.
• If your inverter or monitoring device is connected to the internet via a cable, check your internet connection and ensure the ethernet cable is plugged into the router.
• If your inverter or monitoring device is connected to the internet via a sim card dongle, make sure it’s still plugged in and that your data plan is still active. If it’s been inactive for an extended period, the settings may need to be refreshed.

Still experiencing issues? Give us a call on 1300 447 765 so we can diagnose the issue.

If your inverter is off, follow the restart instructions in your system’s manual or the guide below.

If you’re unsure of how to do this, please carefully read the manual. Not following the instructions can damage your system. If you’re having trouble restarting your inverter, or if the issue doesn’t resolve, please give us a call on 1300 447 765.

1. Switch off solar supply main switch
   First, open your switchboard and turn off the switch marked 'solar supply main switch'. This is sometimes labelled 'main switch (inverter supply).
   
   Note: Keep power to the rest of the house turned on, which is usually labelled 'main switch grid supply'.
   
   
2. Switch off AC isolator (if you have one)
   Turn off the switch marked 'AC isolator', which should be next to the inverter.
   
   Note: If your inverter is within three metres of your switchboard, disregard this step.
   
   
3. Switch off DC isolator
   At the inverter, find the switch marked 'PV array and DC isolator', which may be underneath. Switch this off (in some cases there may be two switches). It may be hard to turn, but don’t worry, it won’t break!
   
   
4. To re-start, reverse this process
   To re-start your system, follow this guide in reverse order, i.e. 1. Switch on the DC isolator at the inverter. 2. Switch on the AC isolator if you have one. 3. Switch on your solar supply main switch at the switchboard. Your system will now be back up and running.

Once you have followed the correct process according to the manual, check for successful start-up:

• Lights on
• Numbers on the screen
• Start-up will take approximately a minute to carry out self-tests
• Followed up by some ‘clicking sounds’
• After the ‘clicks’ the inverter should be producing
• Check screen for any error messages

Grid over-voltage occurs when the local grid voltage is too high on your street or local area. As a result, your inverter and accompanying equipment may switch off for safety reasons.

If your system is reporting high voltage, give us a call on 1300 447 765 so we can alert your electricity distributor of the high readings.

This is probably due to grid over-voltage and is your system’s attempt to protect itself, your property and the grid from high voltage.

If you’re concerned about your system’s performance, give us a call on 1300 447 765.

Check your system’s manual. If the issue isn’t addressed there, give us a call on 1300 447 765 so we can help diagnose and resolve the issue.

There are a variety of reasons this could be the case:

• Has your energy retailer increased your rates?
• Are you using more electricity than normal? For example, have you gotten any new energy-hungry appliances?
• Is your solar system working properly? Check your inverter is on and your monitoring is working.
• Are you using much of your solar power or is it all being exported to the grid? To maximise your savings, try to use more electricity during the day rather than running appliances at night.

If your bills don’t look right, give our team a call on 1300 447 765 and we can perform a bill analysis for you to better understand what’s impacting your bills.

It can take some months before formal ‘grid-connection’ is achieved for your newly installed solar system. Only then can you start receiving a feed-in tariff credit, which may appear on your bill as ‘feed-in credit’, ‘solar feed-in', ‘solar contribution’ or similar.

Most of the savings you’ll get from a solar system come from using your solar power, not exporting it back to the grid, so you’re still getting the majority of these benefits before you start receiving your feed-in tariff. However, we always endeavour to submit the necessary documentation as soon as possible on your behalf.

Sometimes there can be delays for various reasons, including a large backlog in approvals with your electricity distributor and/or retailer. However, if it’s been more than three months since your system was installed, give us a call on 1300 447 765 to check on the status of your grid connection.

Most solar systems won’t work in the event of a power outage. This is required by law to protect line workers and property from danger when electricity is sent back to the grid from any rooftop solar generators.

In most cases, only systems with batteries capable of providing emergency power backup can operate in a blackout. Not all battery systems have blackout power protection, so make sure you’re aware of the type of system you have installed and its capabilities.

Call our team on 1300 447 765 if you’d like to get complete protection from blackouts.

If you encounter an emergency with your system, for example, your power goes out or your hot water system breaks, we have an emergency assist phone service available 24/7.

• During business hours: 1300 447 765 (option 3)
• After hours: 1300 187 605

We’re pleased to be able to offer RACV Solar customers this service to provide you with a more responsive and comprehensive support service in emergency situations, no matter when they arise.